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Paying online
The payment methods available, how a payment runs, how long a payment stays valid, the receipt and how to verify it by QR code.
The platform brings all your payments together in one place: membership, deposits, authorisations, stickering, insurance, certificates, card renewal. This guide describes the mechanism common to all of them.
To prepare the phone linked to your mobile money account, or your bank card.
When do you pay?
In most modules, payment only opens after your request has been approved by BURIDA's departments. You file first, you pay afterwards. An amount demanded of you in the middle of a form is not how the platform works.
Payment methods
| Method | What you need |
|---|---|
| Wave | Payment continues inside the Wave app. |
| Orange Money | Your Orange Money number. |
| MTN Mobile Money | Your MTN Money number. |
| Moov Money | Your Moov Money number. |
| Bank card | Visa or Mastercard. |
| Bank transfer | A transfer to BURIDA's account. |
Good to know the list shown on screen only contains the methods that are active at the time of your payment. If an operator is missing, it is temporarily disabled: pick another one.
Making a payment
- From My payments, or from the procedure concerned, open the payment to settle.
- Choose the payment method.
- Fill in the field requested where applicable (your mobile money number).
- Submit: you are taken to the operator or the app, where you confirm the transaction.
- You come back to the platform, which shows the result.
Warning a payment that has been started is valid for 24 hours. After that it expires and can no longer be confirmed: you have to restart the payment from the procedure.
Understanding the statuses
| Status | What it means |
|---|---|
| Pending | The payment exists, the operator's confirmation has not arrived. |
| Paid | The payment is confirmed. |
| Partial | Only part of the amount has been settled. |
| Failed | The operator refused or interrupted the transaction. |
| Cancelled | The payment was abandoned. |
| Refunded | The amount has been returned. |
| Overdue | The due date has passed. |
If the payment does not update
- The tracking page queries the operator: give it a moment.
- If your session expired while you were filling the form, sign in again and restart the payment from its page; the platform takes you back there itself.
- If your account was debited but the status did not turn to Paid, file a
claim quoting the payment reference (it starts with
PAY-).
The receipt
The PDF receipt can only be downloaded once the payment is confirmed. While the status is not Paid, the platform sends you back to the tracking page.
The receipt carries a receipt number and a QR code.
Verifying a receipt
The QR code printed on the receipt opens a public verification page: it shows the real status of the payment, read straight from the database. A forged receipt therefore does not pass the check.
Good to know the verification page exposes no personal data: not your name, not your email, not your phone number. You can show your receipt without concern.
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